Mobility is the buzzword for consumer technology at present. From phones to computers, entertainment systems, navigation, and fitness or health tracking devices, being mobile is considered as the norm for practicality. Mobility even extends its advantages to the retail business sector, particularly in the use of mobile POS. Companies and small businesses can and should make the most of the advantages afforded by mobile POS technology.
The following are excellent ways to make use of mobile POS systems in significantly improving the success of retail business.
1.) Quick Price And Inventory Lookup:
This is one of the most basic advantages of having a mobile POS system in place. It makes it way easier to find items and to know about their respective prices and other pertinent details such as availability and color or design variants. With a mobile POS system, salespeople don’t have to be divided into different departments or specializations since everyone can have access to all of the store’s inventory information. Hence, any salesperson can attend to the needs of any type of customer. It can even reduce the number of salespersons needed in a store.
2.) Making Sales Consultants The Cashiers Themselves & Vice Versa:
With a mobile POS device, sales consultants can be the cashiers themselves. Likewise, cashiers can also serve the roles of sale consultants as they can move around in a store to attend to the inquiries or needs of customers. Armed with smartphones or tablets that have been converted into POS devices, they can quickly answer questions about inventory ability, prices, possible arrival schedules of new stocks, and other inquiries. Sale consultants who are able to address the needs of customers almost completely, from the inquiry down to the completion of the purchase transaction, will be able to provide a more efficient or markedly better service.
3.) Selling Anywhere In The Store Or Even Outside Of The Store:
To help cut down the customer queues, adopting a mobile POS system is a good idea. In a department store, for instance, customers may no longer have to go to the cashier’s counter to pay for the goods purchased and be able to quickly complete the purchase right where the items are displayed, right where the items can be easily retrieved, packed, and conveniently paid. Using web-enabled mobile POS devices, moreover, can allow sales representatives to go beyond the walls of a store to reach more customers.
4.) Using Digital Receipts:
By shifting to digital receipts made possible by mobile POS, stores can save on the costs spent on traditional official receipts that take time to complete, cost more to maintain, and take up a lot of space for safekeeping. Of course, lower operating expenses always mean an advantage.
5.) Quick Records Updating:
Naturally, since mobile POS systems are digital and interconnected (some even web-enabled), updating store records will be a breeze. Sales figures can be computed in a matter of seconds. Reports and financial statements can be generated within minutes. Almost every area of store records keeping will be made extremely easier as computations and reports are efficiently automated. Even stores that operate several branches in different locations can expect record keeping to be way easier with a mobile POS system in place. This can mean fewer burdens when it comes to compliance and taxation functions.
6.) Keeping Customer Records And Running Promos For Loyal Customers:
Notably, mobile POS systems may also encourage repeat customers. This is possible because of the more personal approach in attending to the needs of customers. Instead of doing the traditional impersonal way of handling customers in a retail store, wherein customers simply grab the things they need and pay for them at the cashier’s counter, salespersons can use an iPad POS system like Vend, so they may have more time to interact with customers and provide a more personal service. Building familiarity with customers is a traditional but very effective method in encouraging new customers in becoming repeat customers or regular patrons. Additionally, with a mobile POS system that can maintain customer records, it will be easier to give promos, discounts, or rewards to customers who prove to be more-valuable-than-others to the store or company.
7.) Improving The Efficiency Of Accommodating Sales Complaints And Returns:
As part of ensuring great customer service, complaints and returns should be properly and efficiently handled. Personnel who carry with them mobile POS devices will find it easier to attend to customer needs, especially to those who have complaints or those who want to return defective products. A quick way of resolving complaints will avoid the problem of customer rants or unfavorable feedback, something that is easier to do compared to fixing a reputation mired by unattended or shabbily addressed customer concerns.
8.) Analyzing Store Operations More Efficiently And Comprehensively:
Lastly, it’s worth pointing out how the efficiency and dynamic customer interaction advantages brought about by mobile POS systems are able to facilitate a better way of analyzing store operations in more comprehensive and efficient manner. To improve financial and operational performance, it is important to have a comprehensive glimpse of a store’s operations made possible by readily available and well-sorted operations data – something that can be provided by a good mobile POS system. Mobile POS is also useful in improving supply chain performance.
Mobile POS systems will likely lead to more efficient retail business operations. Considering the advantages mentioned earlier, it can be inferred that greater efficiency and organization can be achieved by using mobile POS systems. With the digitization of payment system, mobile Point of sales will become more and more prominent, and to attest that Apple has launched Apple Pay, which is a system that enables wireless communication between iOS devices and POS system. From the enhanced interaction with customers to the management of records and generation of reports, the system can provide great advantages that will justify the price paid for having a mobile POS system implemented.