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A Complete Guide To Patient Portal Web Design

The medical industry has advanced over the years with new innovations and values. This became more prominent with the hit of the pandemic, which enforced more dependency on online medical services. In the healthcare system, patient portals have become an integral part of the entire process. It empowers patients by providing convenient access to their medical information. It has eased the entire process, from appointment scheduling prescription requests to on-call medicine advice. However, designing an effective patient portal from a selected web design company is challenging.  It requires careful planning, user-centered design principles, and compliance with healthcare regulations. In this blog, let’s explore the best practices that need to be followed when designing a web portal for patients.

Best Practices For Patient Portal Web Design To Follow:

Understanding User Needs:

First and foremost, to design a patient web portal, it is necessary to rightly understand the preferences of users. The best way to achieve this is by detailing in-depth user research for better understanding. Proper analysis of the patient’s needs and requirements helps to facilitate better functionality. Among other factors, careful consideration of patients’ tech-savviness, age, and literacy rate also needs to be considered. Furthermore, these factors influence the overall design choice for web portals for a better user experience.

Prioritize Security And Compliance:

Patient security should be a top priority when choosing a web design company for a patient portal. When incorporating security measures, compliance with definite healthcare regulations is a definite factor. This is because most patient portals tend to handle sensitive patient medical history data. Therefore, protecting these is essential for better help and value. One definite way to achieve this is by properly implementing robust security measures from web design companies in New York. These normally include secure login protocols, data encryption, and regular security audits. It is also important to ensure that the patient portal website design aligns with relevant regulations and values.

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User-Friendly Interface:

Online patient portals should be designed in such a way that it offers an effective interface for users. Patients look for simple, clear interfaces that help them understand the application. Looking for designs that are clear and easy at the same time is a mandate. Furthermore, analysis of the overall navigation of the design also needs to be rightly implemented. When designing an intuitive user interface, designing effective mobile responsiveness is also essential. Prioritizing mobile responsiveness is also necessary to offer better patient help when they browse.


Personalized Dashboard:

Once the login is complete, design a personalized dashboard for each patient.

Each patient’s needs and requirements vary from one another. Therefore, if a personalized dashboard is offered, they can go through the portal quietly. The patient portal dashboard should be designed to provide all information regarding patients at a glance. Information relating to appointments, test results, and medical reminders needs to be included correctly. Additionally, including a customization option and the patient dashboard offers an increased user experience.

Effective Appointment Scheduling:

One of the main reasons online medical portals became famous during COVID-19 was because of the inability to get appointments. To streamline the process of the patient portal, it is necessary to design a website that offers easy access to appointments. This can be effectively achieved by including various other features. From real-time availability checks and appointment confirmations to calendar views, anything can be handled through these appointments. Moreover, the addition of automated reminders from a web design company in NY facilitates a better user experience.

Access To Medical Records:

The more patients get to value a medical portal, the better they value a patient portal website. When developing a portal, it is necessary to include effective lab results, medical records, and essential treatment plans. Implement a user-friendly interface for viewing and downloading records as well. Now, to ensure effective and efficient user comprehension, using clear medical information is also necessary. The content used in the website design needs to be effective and valuable for better utilization of users. Choosing a web design company in NY that even includes the ability to seek user questions is also beneficial.

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Medication Management:

The following practice is important to include effective medication management plans for a better and assured user experience. Patients should also be able to ask for prescriptions and other details over time. To ensure this, include a requesting feature for patients to ask for prescription refills and reminders for medicines from a trusted web design company in New York. This not only offers safety and easy analysis but also offers patients a sense of value and worth. However, it is important to list prior steps that patients must follow to get the medication details.

Secure Messaging:

A definite secure messaging is what most patients look forward to when looking for a portal. To properly facilitate this, hiring a web design company that easily integrates a definite messaging system is best. It also ensures patients can rightly question any information they need when designing. However, even when using messaging, ensure patients’ privacy concerns are rightly maintained.

Multilingual Support:

Patients nowadays operate patient portal websites from all across the globe. Due to this reason, designing a website with multilingual support is necessary. Following this step helps to accommodate and value a diverse patient population. To rightly achieve this, make it a point that the language preferences can be easily set whenever necessary. This helps to promote inclusivity and eradicate language barriers in healthcare services.

Robust Search Functionality:

Patients only have a little time to go through a patient portal for hours at a stretch. This is why designing a patient portal with robust search functionality is necessary. Ensure that the search functionality is effective and valuable with direct help. This function should help patients locate specific information within their records or FAQs quickly and accurately. It also ensures and rightly streamlines the entire user experience by offering them direct access to necessary information. When detailing the search functionality, ease the whole process by efficiently segregating the sub-research values.

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Integration With Wearables And Health Apps:

Recognize the importance of integrating with wearable devices and health apps. This definite integration allows patients to sync data from any device easily. Thereby, details from blood glucose monitors, fitness trackers, and other devices can be handled in the patient portal. This definite and comprehensive view of health encourages patients to engage much more for their well-being.


Designing a patient portal development is a multifaceted process that demands careful consideration of user needs, security, compliance, and usability. Following the above principles outlined in this guide, a compelling patient portal can be implemented to meet regulatory requirements. Furthermore, it fosters better communication between patients and healthcare providers and improves healthcare outcomes. But Remember that a patient portal is not a one-time project; it should be a dynamic tool that evolves to meet the ever-changing needs of healthcare.

Jessica BennettAbout the Author:

Hi! I’m Jessica Bennett, a full-time technical writer at Unified Infotech. My expertise is in taking in a lot of information and communicating the key ideas. I am skilled at simplifying difficult technical phrases and jargon such that the common audience can grasp it. I assist major technical organizations in effectively communicating their message across multiple platforms. I hold both a master’s degree in Computer Applications and a bachelor’s degree in English literature. I can write about a wide range of topics like Web Development , Web Design, Software Development, eCommerce, etc.

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